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Q. What is main ingredient of solid fuel product such as "Nabekko"?
A. The main ingredient of solid fuels is made by alcohol. This alcohol is mixed and heated with
fatty acid wax and a little alkali ingredient, in result, makes soap like a material and alcohol.
Then, it becomes solid fuel, when it is cooled off and solidified.
In addition, the firing starter gelatinous fuel (tube meta EP) is stirring alcohol which is added a gelatinizor
by a small quantity, which filled into the tube.
Q. Why is a solid fuel wrapped by a film?
A. Due to the main ingredient of solid fuel is alcohol, it evaporates steadily in a cooker and a grate.
Therefore, the film prevents the evaporation of alcohol, and it lasts longer than without it. This prevention plays an important role to maintain alcohol within the fuel as a fire starter
for the actual application to serve meals in hotel and restraunt.
Q. What is a main ingredient of liquid fuel for cooking thermal insulation like "Proheat"？
A. The main material of liquid fuel for cooking thermal insulation (Proheat)
is the diethylene glycol which is a derivative from ethylene refined by oil.
The diethylene glycol is liquid that belongs to the third of fourth category in oil of hazardous material in the law.
In addition, the ignition point of the liquid is higher than kerosene, so that
without having a core, it is hard to do the firing in the surface at the normal temperature.
Q. Are there an ingredient or characteristic differences among various kinds of solid sports oil?
Main ingredients of solid sports oil are beef fat(tallow), mink lanoline (from a sheep), or squalane (shark in deep sea) as raw material.
"No.3-W Sports Oil 40", "No.10 Service Oil", "No.7-A Basketball Wax", and "NO.7-B Club Team Oil" are based on
oils from beef fats. And "No.2-A Squalane Hi-Leather Oil" from PRO Leather Care Series is very high quality solid oil
from squalane, which has great ability of penetration.
Q. Beside main ingredients, are there any differeces between "No.3-W Sports Oil 40" and
"No.10 Service Oil"？
Yes, there is difference on materials for odor ingredients. "No.3-W Sports Oil 40" is unscented, and has lower
solvent smell than "No.10 Service Oil". And, of course, there is a difference on amounts of ingreident as well.
Q. Are there any difference between "No.3-W Sports Oil 40" and "NO.7-B Club Team Oil"?
A. Both products are based on oil from beef fat, but there is difference on ingridient for wax.
"NO.7-B Club Team Oil" prevents more slips and provides more friction after the application. Therefore, when you
catch the ball, you would find hard to fall out it from your glove.
Q. Are there any differences between "No.7-A Basketball Wax" and "NO.7-B Club Team Oil"?
A."No.7-A Basketball Wax" is specially designed to apply for a surface leather of basketball, and
provide great penetration to prevent slips.
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Q. What is method of payment for online shopping?
A. The method of payment for online shopping is shown as below：
◆Bank wire transfer ◆Postal transfer ◆Cash on Delivery (e-collect)
For more detail, please follow Guide For Online Shopping.
Q. Do you offer a credit card payment for online shopping？
A. Currently, we do not offer online credit card payment. Although you can complete your payment by credit card,
when you chose Cash on Delivery (e-collect) service as the method of payment. (The payment must be done, when you receive your package)
For more detail about Cash on Delivery (e-collect), please follow Guide For Online Shopping.
Q. Can I cancel my order？
A. Basically, we do not accept the cancelation of an order without proper reason. If you really have to cancel your order,
please contact us immediately by e-mail.
Although, if the package of your order has already been process of delivering, we do not accept your cancelation.
After you receive your package, if you want to refund or exchange to another product with your own reason, you must pay shipping fee of your refund or exchange.
Q. Can you tell us the stock of products？
A. Yes, please ask following contacts:
TEL: 03(3452)0231（reception）
(Business Hours: Weekdays 9a.m-6p.m/
Saturday, Sunday, and national holidays are closed）
FAX: 03(3454)0253
e-mail: info@white-bear.jp
Although, the data of stock is made by the day before, so there might be the case of the sellouts after you have ordered. In addition, we do
not inform you the stock of products for camapaign sale.
Q. When does the package arrive?
A. if you paid by bank wire transfer or
postal transfer, we ship your package as soon as we check your payment in our bank or postal account.
If you choose Cash on Delivery or e-collect(Cash on Delivery by credit card payment) as the method of payment, we ship your
package after we receive your order during our business hours.
For the order that we confirmed your payment in our account until 12:00p.m., we ship your package on the same day
between Monday and Friday. Please note that the shipping will be next day, if the confirmation of your payment completed after
12:00p.m. (if the confirmation of your payment completed after 12:00p.m. on Friday, the shipping will be next Monday)
In terms of orders during Saturday, Sunday, or national holidays, we ship your package next day from holidays.
When your order was sellout or out of stock, we will contact you right way by either phone or e-mail.
Please contact us, if you have not received your package for 3 weeks from the day you have received shipping information
for your order.
Q. Can you send two places by one order?
A. Yes, we can send two places by one order, although the postage will cost you the total shipping costs to
deliver your packages to numbers of place you asked.
Q. Can I change the address of destination to deliver my package？
A. Basically, we do not accept any change of the address from the destination that you have already submitted for your order.
Although, if we have not proceeded the process of delivering,
there is a possiblity to change the content of your order.
Please ask us immediately by e-mail,
when you have some changes for your order. In addition, if the process of delivering has already been proceeded
for your order, we do not accept any change and cancelation for your order.
Q. My order was delivered by two or more packages, how is going to be costs of shipping fee?
A. We do not charge you extra shipping fee, if the partial shipments were made by
our reason.
Q. Do you deliver to oversea?
A. Currently, we do not ship internationally. Also, we do not send the catalog to oversea, either.
Q. When I find something wrong with a total amount of payment for my order, what should I do for？
A. If you find something wrong or have a question for your payment, please let us know before you
complete your payment. When you contact from website, please contact by
e-mail.
Q. How is return policy for online shopping?
A. In the case of damaged products and the shipment mistake, we will accept return, refund, and
exchange, if you contact us within 1 week from you received your package. We do not accept return, refund and exchange
for the package after 1 week from the arrival.
Q. Do you have limited date for payment?
A. Generally, we do not have the limited date for payment. Simply, we ship your package after we confirmed your payment by
bank wire transfer or postal service.
By Cash on Delivery or e-collect(Cash on Delivery by credit card payment), you complete your payment by door. |
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