Indication based on the mail-order law (a specific transaction law)

Indication based on the mail-order law (a specific transaction law)

Seller

White Products Co.,ltd

Representative

Yoshinori Watanabe

Address

14-17 Shibaura 3-chome Minato-ku, Tokyo 108-0023 Japan

Required payment beside the order of merchandise

sales tax/shipping fee/wire transfering fee（bank wire transfer/postal transfer）/Cash on Delivery service fee（Cash on Delivery・e-collect）

The expiration date of the order

1 week from the order

Policy for damaged products

We accept the refund or exchange, if the customer returns the damaged merchandise with receipt within 1 week from the arrival of the package.

Return policy

In the case of damaged products and the shipment mistake, we will accept return, refund, and exchange, if you contact us within 1 week from you received your package. We do not accept return, refund and exchange for the package after arrival within 1 week.

The method to order

See the guide for online shopping

Contact

Please contact following TEL/FAX or e-mail address：

TEL: 03(3452)0231（代）
FAX: 03(3454)0253
e-mail: info@white-bear.jp

Date to deliver

if you paid by bank wire transfer or postal transfer, we ship your package as soon as we check your payment in our bank or postal account. If you choose Cash on Delivery or e-collect(Cash on Delivery by credit card payment) as the method of payment, we ship your package after we receive your order during our business hours.

For the order that we confirmed your payment in our account until 12:00p.m., we ship your package on the same day between Monday and Friday. Please note that the shipping will be next day, if the confirmation of your payment completed after 12:00p.m. (if the confirmation of your payment completed after 12:00p.m. on Friday, the shipping will be next Monday)

In terms of orders during Saturday, Sunday, or national holidays, we ship your package next day from holidays. When your order was sellout or out of stock, we will contact you right way by either phone or e-mail.

Methods of payment

◆Bank wire transfer ◆Postal transfer ◆Cash on Delivery ◆e-collect(Cash on Delivery by credit card payment)

Limited date of payment

Generally, we do not have the limited date for payment. Simply, we ship your package after we confirmed your payment by bank wire transfer or postal service. By cash on Delivery or e-collect(Cash on Delivery by credit card payment), you complete your payment by door.

Limited date of return, refund, and exchange

Within 1 week from arrival of the package

The shipping fee for return, refund, and exchange

In the case of damaged products and the shipment mistake, we will pay shipping fees for return, refund, and exchange, if you contact us within 1 week from you received your package. We do not accept return, refund and exchange for the package after arrival within 1 week.